Privacy Policy

Last Updated: 30 August 2026

At Unscripted Thrills, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or book a trek, tour, camp, or travel experience with us.

1. Information We Collect

We may collect the following information when you interact with Unscripted Thrills:

• Full name
• Mobile number and WhatsApp number
• Email address
• Date of birth or age, where required for a booking
• Emergency contact details
• Government ID or identification details, where required for permits, travel, or accommodation
• Travel preferences and booking details
• Payment and transaction-related information
• Information provided through enquiry forms, emails, WhatsApp, phone calls, or social media
• Photos or videos taken during trips, where applicable

We only request information that is reasonably necessary to provide our services and manage your booking.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and manage trek, tour, camp, and travel bookings
• To respond to enquiries and provide customer support
• To contact you regarding your booking, itinerary, travel updates, or important changes
• To arrange transportation, accommodation, permits, activities, insurance, or other services included in your booking
• To process payments, refunds, and cancellations
• To send booking confirmations, invoices, and important travel information
• To improve our website, services, and customer experience
• To send promotional offers, updates, and travel-related information where permitted
• To comply with applicable legal, regulatory, and government requirements

3. Sharing of Your Information

Unscripted Thrills does not sell or rent your personal information to third parties.

Where necessary to provide your booked services, we may share relevant information with:

• Transportation providers
• Hotels, camps, and accommodation partners
• Trek guides and local operators
• Permit authorities and government agencies
• Activity and experience partners
• Payment service providers
• Website, technology, and communication service providers

We only share information that is reasonably required for the relevant service or purpose.

4. Payment Information

Payments may be processed through third-party payment gateways or financial institutions.

• Unscripted Thrills does not intend to store complete debit card or credit card details on its own systems.
• We do not request or store your CVV, UPI PIN, banking passwords, or similar sensitive payment credentials.
• Payment information is handled by the respective payment service provider according to its own privacy and security practices.
• Payment gateway providers may collect and process information necessary to complete your transaction.

5. Cookies & Website Data

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Understand how visitors use our website
• Analyse website traffic and performance
• Improve your browsing experience
• Support marketing and advertising activities, where applicable

You may manage or disable cookies through your browser settings. However:

• Some website features may not function properly if certain cookies are disabled.
• Third-party services used on our website may also use their own cookies or tracking technologies.

6. Marketing & Communications

If you provide your contact details, we may contact you regarding:

• Your enquiries and bookings
• Upcoming treks, tours, and camps
• Travel updates and important announcements
• Special offers and promotional activities
• New travel experiences and services

You may request to stop receiving promotional communications at any time by:

• Contacting us at info@unscriptedthrills.com
• Using the unsubscribe option included in promotional emails, where available

7. Photos & Videos

During our treks, tours, camps, and other travel experiences, photographs or videos may be taken.

These photographs or videos may be used for:

• Website content
• Social media
• Brochures and promotional materials
• Advertising campaigns
• Marketing and brand communication

If you have a specific concern regarding the use of your photograph or video, please contact us at info@unscriptedthrills.com.

8. Data Security

We take reasonable measures to protect your personal information against:

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Loss or destruction

These measures may include appropriate technical, administrative, and organisational safeguards.

However:

• No method of internet transmission or electronic storage is completely secure.
• We cannot guarantee absolute security of information transmitted online.

9. Data Retention

We retain your personal information only for as long as reasonably necessary for:

• Processing and managing your bookings
• Providing customer support
• Maintaining financial and accounting records
• Meeting legal and regulatory requirements
• Resolving disputes
• Maintaining necessary business records

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

10. Third-Party Websites & Services

Our website may contain links to third-party websites and services, including:

• Payment gateways
• Booking platforms
• Accommodation providers
• Transportation providers
• Social media platforms
• Other travel and service providers

Please note:

• Unscripted Thrills is not responsible for the privacy practices or security of third-party websites.
• Third-party websites operate under their own privacy policies and terms.
• We recommend reviewing the privacy policy of any third-party website before providing your personal information.

11. Children’s Privacy

Our services are primarily intended for adults.

• We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.
• If you believe that a child has provided personal information to us without appropriate consent, please contact us.
• We will review the request and take appropriate action where necessary.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting updates to your information
• Requesting deletion of your information, where legally permitted
• Requesting clarification about how your information is being used
• Opting out of certain promotional communications

For any privacy-related request, please contact us using the details below.

13. Changes to This Privacy Policy

Unscripted Thrills may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our services
• Changes to our website
• Changes in applicable laws or regulations
• Changes in our privacy and data-handling practices

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Company: Unscripted Thrills
• Email: info@unscriptedthrills.com
• Phone: +91 78020 10425
• Website: www.unscriptedthrills.com